Privacy Policy

Rivelove Global develops and sells RivePal, a macOS productivity tool for Rive creators. Questions about this policy can be sent to support@rivelove.com.

We collect only the information needed to operate the website, deliver purchases, provide software activation, and answer support requests.

• Contact and account information, such as your email address and profile details when you choose to create an account.
• Order information, such as product, amount, currency, payment status, customer and order identifiers. Full payment card details are collected by Creem and are not stored by us.
• License and delivery information, including activation codes, activation count, device identifiers used for licensing, download status, and software version.
• Technical information needed for security and reliability, such as request timestamps, IP address, browser or device information, and error logs.
• Messages and files you choose to send when contacting support.

• Complete purchases and provide private downloads and activation codes.
• Validate licenses, enforce the two-device limit, prevent fraud, and secure our services.
• Provide customer support, resolve delivery problems, and process eligible refund requests.
• Maintain, troubleshoot, and improve RivePal and the website.
• Meet accounting, tax, legal, and payment-provider obligations.

Where applicable under EEA or UK law, we process information to perform our contract with you, comply with legal obligations, pursue legitimate interests such as security and product improvement, or based on consent where consent is required.

We share information only as needed with vendors that help us run the service. These may include Creem for checkout, payment records, tax and receipts; Supabase for database and account services; Cloudflare for hosting, private software delivery, and security; and email providers for transactional or support messages. Each provider processes information under its own terms and privacy commitments.

Information may be processed in countries other than your own. We retain order and tax records for the period required by law, license and activation records while needed to provide the product and prevent abuse, and support correspondence only as long as reasonably necessary. We delete or anonymize information when it is no longer required.

The site may use essential cookies or local storage for authentication, security, session continuity, and your appearance preference. We do not sell personal information. If optional analytics are introduced, this policy and any required consent controls will be updated before they are enabled.

Depending on where you live, you may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Email support@rivelove.com from the address associated with your order. We may need to verify your identity and may retain information required for legal, fraud-prevention, or transaction-record obligations.

We use reasonable technical and organizational safeguards, but no online service can guarantee absolute security. The service is not directed to children under 16, and we do not knowingly collect their personal information.

We may update this policy as the product or legal requirements change. The updated date will appear at the top of this page. Contact support@rivelove.com with privacy questions or requests.