Refund Policy

RivePal includes a free 7-day trial that can be downloaded without payment details or an account. The trial is provided so you can evaluate compatibility and the available features before purchasing. Because the paid license and activation code are delivered immediately as digital software, completed purchases are generally final except in the limited situations below. This policy does not limit consumer rights that apply under mandatory law.

Contact support@rivelove.com within 14 days of purchase. This is the request window, not a 14-day no-questions-asked guarantee. Include the email used at checkout, the Creem order ID if available, and a description of the problem. We normally respond within three business days.

• You were charged more than once for the same purchase.
• The private download or activation code was not delivered and we cannot restore delivery within a reasonable time.
• The paid license cannot be delivered or activated after reasonable troubleshooting and we cannot restore access.
• RivePal materially differs from the trial or the functionality advertised at the time of purchase, and we cannot provide a reasonable fix or workaround.
• A refund is required by applicable consumer law.

• A change of mind after the paid software or activation code has been delivered.
• Compatibility, workflow, or suitability issues that could reasonably have been evaluated during the free trial.
• Choosing not to use the free trial before purchasing, or failing to meet clearly disclosed macOS, Rive, permission, or third-party plugin requirements.
• Requests based on features that were not advertised on the product page.
• Problems caused by unauthorized modification, license sharing, unsupported environments, or third-party software changes outside our reasonable control.

Approved refunds are processed through Creem to the original payment method. Processing time depends on the payment method and financial institution. A full refund or payment reversal deactivates the related download entitlement, activation code, and active device authorizations.

Creem may also issue a refund where required to prevent fraud, chargebacks, or legal and platform risk. We may ask for reasonable diagnostic information before deciding a technical refund request.

Please contact support@rivelove.com before opening a payment dispute. Direct support is usually the fastest way to restore delivery, solve activation issues, or review a refund request.